Payment and Refund Policy

This policy explains how businesses pay for Hedwig Flow, a service of Kalqore Private Limited (“Kalqore”, “we”, “us”), and when we give refunds. It is part of our Terms and Conditions.

1. What you pay for

• Plans are monthly and counted in calls, at the prices on our website or in the plan we agree with you. Calls shorter than 20 seconds are not counted.
• Calls are still answered after a month’s calls are used up. Each extra call is charged at the extra-call price on our website or in your plan.
• Prices are in Indian rupees and do not include GST. GST (18% today), and any other tax the law requires, is added to every bill.
• A free trial costs nothing, and nothing becomes paid unless you choose a plan.

2. When you pay

• A plan’s price is paid in advance, at the start of each plan month.
• Extra calls are billed after the month ends.
• Every bill is a GST invoice, sent to you on WhatsApp or by email.
• Bills are due within 7 days of the date on the bill.

3. How to pay

• For now, we accept payment only by UPI, to kalqore@kotak, the account of Kalqore Private Limited. Please add your business name or the bill number in the payment’s note.
• Pay only to kalqore@kotak. We will never ask you to pay to any other UPI ID, bank account or person. If anyone asks you to, do not pay, and tell us at once. A payment made anywhere else is not a payment to us.
• If we ask, send us the payment’s UPI reference number, so that we can match it to your bill.
• Any charges from your own bank or UPI app are yours.
• If the law requires you to deduct tax at source (TDS), you may, but you must deposit it and send us the certificate in time. Until you do, the amount deducted counts as unpaid.

4. Late payment

If a bill is still unpaid 15 days after it was due, we may pause the service until it is paid, and we may charge interest on late payments as the law allows. A pause does not cancel what you owe, and the plan’s charges continue during it.

5. If a bill looks wrong

Tell us within 15 days of receiving it, with the bill number and what looks wrong. We will check it and reply. If it is wrong, we will correct it with a new bill or a credit note. Please pay the rest of the bill on time.

6. Refunds

Payments are not refundable. This includes a month you did not fully use, calls not used in a month (they do not carry over to the next one), a pause because of an unpaid bill or misuse, and ending the service before a plan month ends.

There is one exception: a payment made twice, or more than you owed by mistake.

• If you paid the same bill twice, or we charged you by our mistake, we refund the extra amount, with the GST on it, within 7 working days after we confirm it.
• If you paid more than a bill by your own mistake, we count the extra towards your next bill, or refund it within 7 working days if you ask or if the service has ended.
• Refunds go back to the same UPI account the payment came from, never in cash or to anyone else. Your bank may take a few more days to show it.

To ask for a refund, email or WhatsApp us with the bill number and the payment’s UPI reference number.

7. Ending the service

Either of us may end the service by telling the other 30 days in advance, in writing (a WhatsApp message or an email is enough). You pay for the service until the end of the notice, and everything you owe becomes due when the service ends. The rest of a plan month already paid for is not refunded.

8. Price changes

We may change our prices with 30 days’ notice. A new price applies from your first plan month that starts after the notice ends.

9. Questions about bills and payments

Email info@kalqore.com or WhatsApp +91 76809 69049. Our company details are on our Contact Us page.